Privacy Policy

1. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including your name, email address, phone number, nationality, country of residence, education history, employment history, CV, application documents, visa-related information, accommodation preferences, travel details, and messages you send to us by form, email, WhatsApp, or social channels.

We may also collect technical information such as IP address, browser type, device data, and website usage activity.

If you are under 18, we may request information from a parent or guardian and may require parental or guardian consent where appropriate.

2. How We Collect Data

We collect personal data when:

• you submit an enquiry or consultation form
• you contact our team by email, phone, WhatsApp, or social media
• you ask us to support a course or visa application
• you send us documents for admission, visa, or accommodation support
• you browse and interact with our website

3. How We Use Your Data

We use personal data to:

• respond to enquiries and provide consultation
• assess your study options and eligibility
• prepare, manage, and submit applications where requested
• coordinate with schools, universities, and education partners
• support visa and accommodation processes
• deliver related student services
• improve our website, communication, and service quality
• comply with legal, regulatory, and record-keeping obligations

4. Legal Bases for Processing

Where applicable, we process your personal data on one or more of the following bases: your consent, the performance of a contract or steps before entering into a contract, our legitimate interests in operating and improving our services, and compliance with legal obligations.

5. Sharing Your Data

We may share your personal data where reasonably necessary with universities, colleges, schools, education partners, immigration or visa authorities, accommodation providers, travel-related providers, and service providers who help us operate our systems and communications.

We do not sell your personal data.

6. International Transfers

Because we support international students, your personal data may be transferred to institutions, partners, or providers inside or outside Ireland. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We keep personal data only for as long as reasonably necessary for enquiries, application support, service delivery, legal compliance, dispute resolution, and legitimate business purposes. Retention periods vary depending on the type of service and documentation involved.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to support site functionality, understand visitor usage, and improve performance. You can control cookies through your browser settings, although disabling some cookies may affect site functionality.

9. Your Rights

Subject to applicable law, you may have the right to request access to your personal data, ask for correction, request deletion, object to certain processing, restrict processing, or request data portability.

If we rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing already carried out before that point.

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, disclosure, or alteration. However, no internet-based system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version published on this website will apply from the date it is posted.

13. Contact and Complaints

If you have questions about this Privacy Policy or want to make a data-related request, please contact Education State using the contact details published on this website.

If you believe your personal data has been handled improperly, you may also have the right to complain to the Irish Data Protection Commission.